Frequently Asked Questions
That’s one of the great things about The Contented Chef – there are absolutely no lock-in contracts or joining fees. You simply order meals when you like and stop when you like!
The best way to pay for your Contented Chef order is by credit card. You can do this online using Visa and Mastercard.
Absolutely. To protect you we use a secure payment gateway and we do not keep your credit card details.
Yes you can, if you have made prior arrangements with us. Our delivery drivers can accept a card payment via EFTPOS or credit card.
If you are not 100% satisfied with your meal, please let us know within seven days of your order and we will happily give you a full refund or replacement.
We currently deliver to many locations within Queensland, Australia. Please check our Delivery Info page to find out if we deliver to you area. Meals are delivered between 8am and 5pm on your scheduled delivery day. You will need to place your order by 2pm the day prior to ensure you receive it on the scheduled delivery day. We ask that you be at home to receive your delivery.
No. If your delivery day is a public holiday, we will contact you to make alternative arrangements.
All Contented Chef meals are delivered frozen and require prompt storage in your freezer. If you are unable to be at home at the time of delivery, we will need to make alternative arrangements with you, from the following two options: Request that the order is delivered to your home in a freezer box. Please note that a $10 surcharge will be incurred for the freezer box. Leave your order in another agreed location.
Yes – we’d love to hear your ideas! Once we know there’s significant interest, we will consider adding it to our range. Please phone or email us with your suggestions.
We offer generous portion sizes with meals available in single portions for 1 person, and we will soon be offering a "Meals to Share" option with some of your favourite delicious meals available in portions to serve 3-4 people so you can share with your family or friends!
Find out if we Deliver to your area
Free delivery applies to orders over $60 (automatically applies at checkout).